SERVICING AND MAINTENANCE
ADVANCED FACTORY TRAINED & APPROVED UK SERVICE AGENTS SINCE 1999
Andy Thompson is recognised within the hot tub and spa industry throughout the UK since starting as a service engineer back in 1999.
With extensive factory based service training and advanced service training in Vista, California, he is proud to offer our 1100+ customers, across the UK, a truly unique and professional service.
Give us a call: 01386 442624 or send us an email to email@example.com.
- All Aspects of Repair Work
- Hot Tub Maintenance & Service
- Water Chemistry Advice
- Parts & Accessories
- Filters & Chemicals
We can service and repair all major makes and models of hot tubs* and swim spas
*excluding inflatable spas
Fee From £40
Dump and Refill From £120
Full Annual Service
Call out charges - January 2020
|Upto 10 miles||£40|
|Upto 20 miles||£45|
|Upto 35 miles||£50|
|Upto 45 miles||£60|
|Upto 55 miles||£70|
|Upto 65 miles||£80|
|Upto 75 miles||£90|
|Upto 85 miles||£95|
|Upto 105 miles||£110|
All prices include 30 minutes labour.
All mileage calculations are from WR11 8RL, using https://www.rac.co.uk/route-planner
|Remove & Clean Headrests|
|Full Flush Treatment|
|Full Drain Down|
|Removal of All Residual Water|
|Remove & Clean Jets|
|Clean Cabinet & Panels|
|Acrylic Shell & Waterline Cleaned|
|Inspect Heater Tube & Terminals|
|Pump Seals Inspected|
|Install New Heater Tube Seals|
|Rinse & Re-Fit Filters|
|Plumbing Unions Tightened|
|Fresh Spa Water Replenishment|
|Pump Air Locks Removed|
|Ozone Function Checked|
|Air Controller Function Checked|
|Water Diverter Functioned Checked|
|Complete Spa Running Function Checked|
|Check & Adjust Spa Time Function|
|Full Electrical Check For All Components|
Package 1: Health Check from £195
Package 2: Shut Down from £185
Package 3: Full Service from £215
Package 4: After Sales Water Care FREE*
Without regular care and maintenance, your hot tub’s complex pipework will eventually develop a build up of dirt and debris commonly referred to as biofilm that contains parasites, viruses, bacteria and mould – all of which are extremely difficult to remove. Simply draining and refilling your spa will not tackle the build up of contaminants within the pipe work. Having your hot tub serviced at least annually will dramatically help towards keeping your hot tub an appealing place to be, giving you the peace of mind that there is nothing nasty lurking in the water and that each of the electrical components have been tested and are working safely.
Our service packages are not intended to repair a faulty hot tub, but to deep clean, test and make your hot tub a clean & safe place to relax in. If a replacement part is required/ or a fault is evident during a service visit, additional labour to fit may be charged at £40 an hour or part thereof.
Full service charges - January 2020
- All commercial / business spas - £295
- All Brands UP TO 7ft models (up to 60 miles) - £215
- All Brands 7ft+ models (up to 60 miles) - £270
- All Brands 8ft+ models and/or 60 + Miles - £295
- All Swim Spas – POA
Prior to a site visit
Please ensure the hot tub remains full and ideally, heated, prior to the Full Service appointment. This will assist us for when we chemically treat the water to flush through the pipework. We will then drain that water ready to refill with fresh.
For leak repairs where the hot tub can be run, we require it to be set to maximum temperature. For repair appointments, we have a submersible pump and portable water tank, should we need to empty or part empty the hot tub, which speeds up the process and allows us to reuse the water wherever possible.
Where the hot tub is either fully or partially sunk in the ground or is surrounded by decking boards or slabs, we require at least a 2ft x 2ft cleared access before we arrive, in the area immediately below the main top control panel to gain access to the main pc board and componentry. Otherwise labour time to remove these obstructions will be charged at our standard hourly rate.
We will require access to a 13amp socket, to the main power supply which runs the hot tub, to the isolation switch and to a water supply to connect our hosepipe to for re-filling the hot tub.
We will require contactless access to the hot tub and whilst onsite will have our own PPE measures in place for the duration of the visit.
All prices quoted on this page are inclusive of VAT at the current rate of 20% and exclusive of any parts and/or filters required. Should a return visit be required once a particular non-stock part has been ordered and received, no second call out fee is charged, only labour charges to fit.