Sales & Service Testimonials
"So it is fair to say that lockdown and Corona has been difficult for many and for our family it has held significant challenges. Our daughter, Abigail is 20 years old and has profound disabilities. She attends a college in Cheltenham and is reliant on a whole team of people to keep her safe and well. She needs regular physio and hydrotherapy at least three times a week. As the facilities we relied on started to close we began to wonder how we would manage. Her therapies and vital facilities closed, her appointments were cancelled for pain killing injections. I posted a plea for help on several local forums and was overwhelmed by people’s offers. But Rita and Andy of Affinity Spas came forward with a great pre-loved spa for us, they talked us through the benefit of having a hard wired tub, the price was really reasonable, we snapped their hand off. They then delivered, installed it and amazingly offered to maintain it for us for 6 months for free, all fully fitted as the lockdown started! Since the day of lockdown, Abi has used it at least 5 days a week, sometimes every day. She is able to get her therapy and it’s helped to relieve some of her boredom, she has no idea why the life she knew isn’t the same and her care team have had to take on a whole new role, working extra hours and the hot tub has helped them fill her days. We couldn’t be more grateful. As a nurse, a couple of days later I was recalled to work for the NHS, the charity I work for kindly leant me back to help in the National effort. I took on a National Role to help during the Covid crisis and care of Abigail has been vital to that role. So from our family and Abigail, her care team and the NHS. Thank you for helping us at this critical time"
"Cannot thank Andy and Rita enough for our hot tub. From start to finish they were polite, professional, knowledgeable and found just what we were looking for within our price range. I would highly recommend them! This is going to be an asset to my joints. Thank you"
"Nearly 20 years ago, we had the pleasure of purchasing the first of three hot tubs from Affinity Spas. Rita and Andy have always been very helpful, knowledgeable and friendly.
Highly recommended for their professional service."
"Absolutely love my Hot Tub supplied by Rita and Andy from Affinity Spas, Five Star service, mine's been up and running now for a few weeks
with no problems whatsoever. Rita found the perfect one that I was looking for, delivery and set up was great. Thanks again both"
"Thanks Affinity for a trouble free delivery and installation of our swim spa - we are in it every day! A great quality tub with a friendly, helpful service provided by Affinity Spas - I would definitely recommend to all"
"We contacted Affinity Spas Ltd to conduct some repairs to our existing hot tub last year. However, we were so impressed with the level of service and the honest, professional advice by Andy that we decided to purchase a new hot tub from them. Andy was excellent at recommending a hot tub that would suit our particular requirements, there was no 'hard selling' and we were given an honest opinion regarding the hot tubs on offer. Affinity Spas arranged for our old tub to be removed and the new tub to be installed, set up the tub for use and provided us with full information regarding maintaining the hot tub. We are delighted not only with the hot tub we actually purchased, but the service offered by both Rita and Andy at Affinity Spas. We contacted them to arrange a service on our hot tub earlier this year, which was again carried out promptly and efficiently. We would have no hesitation at all in recommending Affinity Spas Ltd but also their hot tubs"
"Rita and Andy could not have been more helpful. We have known them for several years and have helped us to get a few extra years of life from an ageing Softub, but also helped us as we were considering buying a replacement. Their support is always very quick and straightforward. No question is too simple for them and they really make you feel valued as a customer. As a result, we changed to a hardshell hot tub and are delighted with it. We cannot recommend Rita and Andy highly enough - whether you are looking to buy, or to have a current unit which needs to be maintained with absolute professionalism."
"We are delighted with our Swim Spa and use it frequently. It is easy to control and a great way to relax, exercise and swim. It is relatively easy to learn how to look after it and we have received good guidance and advice from Andy at Affinity Spas. Their customer service is excellent. I would be happy to recommend both the Swim Spa and the company to anyone who is looking to get one"
"Having researched the many suppliers and manufacturers, we looked at four local suppliers. After some long debate, decided to not go for the cheapest but move a bit up market, a decision we do not regret.
Final decision to buy was made on the design, specification, Affinity Spas' knowledge & expertise, the feeling that we would get good future after sales support and striking what we believe was a good deal.
The innovative design and comfortable seating are just great.
Would we make the same choice if asked to do so? Definitely yes!"
"We have had great fun since purchasing our hot tub, both on our own and as a family, and it has definitely helped us to relax. We've enjoyed relaxing and having our muscles massaged particularly after playing sport. We love having a spa because it loosens our achy muscles and helps us to sleep.
We really can not imagine not having our spa. To us it's like being on holiday every day. We selected the model which we believe has met all of our requirements, size, seating, jetting, stereo system.
Affinity Spas have been great – they are always there to answer any questions you may have and it is reassuring to know there is the back up service.
We would definitely say don't waste any more time – buy a hot tub from Affinity today!!"
"Thank you for your excellent and accurate advice and extremely rapid spares delivery. It makes a refreshing and pleasant change to make a call to a service centre and be greeted by polite, knowledgeable people. Andy really knows his stuff. It's clear he prides himself on quality of service. I look forward to dealing with you again"
"Just spent a gorgeous hour in our spa watching the satellites pass overhead. Rita and Andy have been fantastic throughout the sale and installation, and subsequent troubleshooting. Absolutely delighted with the whole experience.
Blown away by the amazing service from Andy and Rita at Affinity Spas. We purchased a very reasonably priced spa, the delivery, fitting and follow up with some little blips have been amazing. We cannot thank you enough - fabulous company you can trust and for me that’s the most important thing when purchasing anything like this. We love it"
"New to the world of home hot tubs and these guys were amazing. Both on the phone advice and then servicing in person. I can't rate them highly enough, amazingly helpful, knowledgeable and excellent value, thank you so much and if you need anything in the world of hot tubs give them a try, you won’t be disappointed"
"Andy and Rita never fail to fix or sort a problem. Can't thank them enough"
"A huge THANK YOU to Andy and Rita at Affinity for all their help with our new hot tub. We were hooked when we had our first hot tub but this new hot tub is fantastic! Their help and advice was, as always, first class. Delivery and setting up was fast and efficient.
We love it, love it, love it! For any potential tub purchasers we would definitely recommend – Affinity are the best that we have found and our hot tub provides endless fun, is low maintenance and clean!"
"I must congratulate Andy and Rita Thompson as excellent hot tub servicing representatives. They are extremely helpful, professional and courteous and have given me plenty of reassurance on the quality of their products and the care that they offer. Thank you so much"
"We are very impressed with you as a company. From the start you have both been very helpful in your dealings with us. Thank you – we'll be telling our friends who have spas"
"I would like to start by saying the service I have had from Andy and Rita at Affinity Spas has been exemplary! Absolutely first class in every degree. I urge anybody who has a hot tub and is looking for service or repairs to go straight to Affinity Spas. I wish I had. Whilst I won't name the previous company I had dealt with, I had a terrible experience. I was told it would take around three weeks to fit me in as they had lots of work on. I was of course happy with this. However, this turned out to be closer to two months from when I ordered the parts to when they came to do the work, (so much for "up to three weeks"). Whilst the service engineer was nice and polite, he made it clear that this was probably "the worst job" he had done as it was awkward to get the old parts out and the new ones in. The parts that his colleague ordered were apparently wrong, (even though someone from the company had come out to check which parts to order). He left with my hot tub dismantled and to all intents and purposes said it can't be fixed. Whilst everyone I dealt with at the previous company were lovely, that doesn't take away from the fact of the matter that after months of waiting, I was left bitterly disappointed.
A couple of days after his crushing disappointment, I thought I would dig through an old box of paperwork and sure enough I stumbled across a promotional letter from Affinity Spas that Rita sent some years ago. I recognised the names Rita and Andy, and recalled that many years ago they had serviced my hot tub. I was straight on the phone to Rita who pulled up my details and was very welcoming to chat to. By the end of the initial phone call, she had booked me in for the end of that week due to a re-jig in the service diary.
Wow! I was almost expecting someone to turn up and tell me all the things wrong with my hot tub and to book it in for another day. I couldn't have been more wrong. Andy turned up promptly and got stuck straight into it. Andy was absolutely amazing! No scratching of head or long sighs as to what lay ahead. Andy just knew what he was doing and was incredibly focused and efficient. He had all the parts and more in his van and by the end of morning had completely restored my hot tub, above and beyond what I could have possibly hoped for.
I realise that this might sound over-the-top as a testimonial, but I can wholeheartedly say that I was very, very impressed with Affinity Spas. I don't often write feedback or testimonials, but felt compelled to do so as they are entirely deserved of such praise. Oh, and not only did the service far exceed my expectations but the cost of the work completed was very competitive. Anybody reading this who wants exceptional customer service at a great price need to look no further than Rita and Andy and Affinity Spas."